AGENTE DE SOPORTE TÉCNICO EN INGLÉS

Orientamos nuestra búsqueda a jóvenes estudiantes vinculados a áreas de tecnología, con nivel avanzado de inglés (excluyente).
Es una propuesta de 26 horas semanales donde se trabajan 4 días a la semana, 2 entre semana y los sábados y domingos.

Responsibilities
• Provide timely response and resolutions of internal and external customers and partners technical issues, completed in a professional manner and meeting customer expectations.
• Document all customer interactions, action plans and resolutions in the existing case management and knowledge based systems.
• Build strong and positive relationships with clients at various levels, employing strong customer management skills to recognize impact to customers business and take appropriate action.
• Achieve a thorough understanding of product architecture, technical components and installation/configuration best practices.
• Work with Systems Engineers and Engineering groups to escalate and resolve customer issues, log any bugs or feature requests.

Experience and education requirements
• Fluent in English (First Certificate or higher).
• Advanced electronic engineering student or finished relevant technical degree (“Técnico en Sistemas Operativos y Redes” diploma or similar).
• Working knowledge in TCP/IP and LAN & WAN Networking technologies.
• Working knowledge of Wireshark or equivalent packet analysis troubleshooting tool.
• Demonstrate strong troubleshooting skills; be analytical in problem solving along with excellent customer service skills.
• Have a “can do” attitude.
• Ability and willingness to learn technologies quickly and proficiently.
• Proven experience in Networking technologies.

Beneficial
• Knowledge of information security technologies.
• Working knowledge of Internet Services: Web Services, Media Servers, Proxy services etc.
• Working knowledge of HTTP.
• CCNA and/or CCNP certified.

Working hours
• 26 weekly hours